We've put together answers to some of the questions our customers ask most often. If you can't find what you're looking for, please contact us and we'll be happy to help.

1. What is PetHaven?

PetHaven is an online pet store offering a selection of products designed to make life happier, easier and more comfortable for pets and their families.

We carefully select products for dogs and cats, from everyday essentials to fun and practical pet accessories.

2. What products do you sell?

We offer a growing range of products for dogs and cats, including pet accessories, toys, walking essentials, grooming products and other useful items for your furry family.

Our product range is regularly updated, so be sure to check back for new arrivals!

3. How long will my order take to arrive?

Orders generally take approximately 5–15 business days to arrive after processing.

Please remember that delivery times are estimates and may vary depending on the product, supplier, courier and your delivery location.

For more information, please see our Shipping Policy.

4. Can I track my order?

Yes. Where tracking is available, you will receive tracking information once your order has been shipped.

Please allow some time for the tracking information to become active after your order has been dispatched.

5. What payment methods do you accept?

Available payment methods will be displayed during checkout.

All payments are processed securely through our available payment providers.

6. Can I order more than one product?

Absolutely. You can add multiple products to your cart and place them in a single order.

Please note that items may sometimes arrive in separate packages if they are shipped from different suppliers or warehouses.

7. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to help, but we cannot guarantee that changes or cancellations will be possible once an order has been processed or shipped.

8. Do you ship across the United States?

Yes. PetHaven currently ships to addresses within the United States.

Shipping availability and costs may vary depending on your delivery address and the products in your order.

9. What should I do if my order arrives damaged?

We're sorry if your order arrives damaged.

Please contact us as soon as possible and provide photographs of the damaged product and packaging. We will investigate the issue and help you with the next steps.

10. What if I receive the wrong item?

If you receive an incorrect item, please contact us as soon as possible.

Provide your order number and photographs of the item you received, and we'll investigate the issue and assist you.

11. Are your products suitable for all pets?

Every pet is different. Please carefully read the product description, sizing information and instructions before purchasing.

For products such as toys, collars, harnesses and other pet accessories, always choose an appropriate size for your pet and supervise your pet when necessary.

PetHaven recommends consulting a qualified veterinarian if you have concerns about whether a particular product is suitable for your pet.

12. How can I contact PetHaven?

We're happy to help.

If you have a question about an order, product or anything else, please contact us through our Contact Us page.

We'll do our best to respond as soon as possible.