Last updated: August 2026

At PetHaven, we respect your privacy and are committed to protecting your personal information.

1. Information We Collect

When you shop with us or contact us, we may collect information such as your:

• Name
• Email address
• Phone number
• Billing and delivery address
• Order and payment information

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Process payments
• Provide customer support
• Communicate with you about your orders
• Improve our website and services
• Send marketing communications if you have opted in

3. Sharing Your Information

We may share necessary information with trusted third parties, such as payment providers, couriers, suppliers and fulfilment partners, to process and deliver your orders.

We do not sell your personal information.

4. Cookies

Our website may use cookies to improve your shopping experience, remember your preferences and understand how customers use our website.

5. Protecting Your Information

We take reasonable steps to protect your personal information from unauthorised access, misuse or disclosure.

However, no online system can be guaranteed to be completely secure.

6. Your Rights

You may request access to, correction of, or deletion of your personal information where permitted by applicable law.

You may also unsubscribe from marketing communications at any time.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us through our Contact Us page.